Help

We have done our best to answer all possible questions in our FAQ’s below. However, we understand that you may have further queries. If so, please either call your specific hotel direct for an immediate answer, or go to our ‘contact us’ page, send us your questions and we’ll get back to you.

FAQ’s

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Q. Can I book online?
Q. What if there are no rooms available at my chosen hotel?
Q. Are the rates shown on the website per room?
Q. How do I know if my booking has been confirmed?
Q. Help! I haven’t got a booking reference number
Q. I have made an online booking but I haven’t received my email confirmation. What should I do?
Q. Do I have to give you my payment card details to confirm my booking?
Q. How far in advance can I book?
Q. Are bookings transferable?
Q. Can I make a group booking?
Q. I want to book a meeting room – who should I contact?
Q. How many people do family rooms accommodate?
Q. Will room prices be subject to a supplement during key events?

Can't Find the Answer?

Q. Can I book online?

A. Yes. Simply search for your chosen hotel following the ‘find a hotel’ section. Select the dates, number and type of room you require then click on the ‘book now’ button.

Q. What if there are no rooms available at my chosen hotel?

A. We’re sorry if rooms aren’t available for the dates you have requested but we’d love you to stay with us. Our search facility shows you other Good Night Inns nearby that do have availability. Alternatively, you may like to call your desired hotel and leave your details just in case we have any cancellations.

Q. Are the rates shown on the website per room?

A. Yes.

Q. How do I know if my booking has been confirmed?

A. Once you have pressed the ‘book’ button, a confirmation page will pop up and tell you your booking reference number. In addition, we will email your confirmation to the email address you gave us when you registered.

Q. Help! I haven’t got a booking reference number.

A. Simply contact the hotel that you made your booking with. They will get your booking reference number confirmed for you.

Q. I have made an online booking but I haven’t received my email confirmation. What should I do?

A. Simply contact us through our ‘queries & feedback’ section or call the hotel that you made your booking with.

Q. Do I have to give you my payment card details to confirm my booking?

A. Yes but nothing is taken from account until your stay is over.

Q. How far in advance can I book?

A. Up to 18 months in advance.

Q. Are bookings transferable?

A. Yes, bookings are transferable up to 2pm the day before arrival at no additional charge. Please note that this excludes group bookings of 6 or more, which are subject to additional terms & conditions.

Q. Can I make a group booking?

A. Yes, but please call your chosen hotel directly for 6 or more rooms.

Q. I want to book a meeting room – who should I contact?

A. Please use our search facility to choose the hotel in your location. Then simply give them a call for details on their meeting room capacity and availability.

Q. How many people do family rooms accommodate?

A. This varies by hotel so please call the hotel direct. A family room is usually suitable for 2 adults and 2 children under 16.

Q. Will room prices be subject to a supplement during key events?

A. In some instances, yes, but please check online for the prices in your chosen location.

Social Requirements

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Q. Do you have rooms for customers with disabilities?
Q. Do you have family rooms?
Q. Do you have car parking?
Q. Are pets allowed?
Q. Are function rooms available?

Can't Find the Answer?

Q. Do you have rooms for customers with disabilities?

A. Many of our hotels have easy-accessible hotel rooms. Please contact the hotel direct to discuss your specific requirements and we will endeavour to accommodate you whenever we can.

Q. Do you have family rooms?

A. Many of our hotels have family rooms. Please contact the hotel direct to discuss your specific requirements and we will endeavour to accommodate you whenever we can.

Q. Do you have car parking?

A. Yes, most of our hotels have a car park, the size of which does vary by site. To avoid disappointment, please contact the hotel direct to ensure space is available. Many of our hotels can accommodate coaches but it’s best to call the hotel in advance just to make sure there is room!

Q. Are pets allowed?

A. No, animals are not allowed anywhere in Good Night Inns, except guide dogs.

Q. Are function rooms available?

A. Most of our hotels have function room facilities. Please call the hotel direct to discuss your requirements.

Payment

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Q. Are my payment card details safe?
Q. Will you charge my payment card in order to guarantee my booking?
Q. When do I pay my bill?
Q. Are the rates on the website per person or per room, per night?
Q. Which payment methods do you accept?
Q. When will I receive a receipt?
Q. Can I pay in advance for someone else’s booking?
Q. Is there a fee for credit card transactions? 

Can't Find the Answer?

Q. Are my payment card details safe?

A. Yes. Please see our privacy policy for more details.

Q. Will you charge my payment card in order to guarantee my booking?

A. No, your card will be debited once your stay with us is complete.

Q. When do I pay my bill?

A. When you check out once your stay with us is over.

Q. Are the rates on the website per person or per room, per night?

A. Our rates are per room, per night.

Q. Which payment methods do you accept?

A. We accept cash, in Sterling, as well as the following methods of payment:
Cheques supported by a current cheque guarantee card, American Express, MasterCard, Visa, Switch and Maestro.
Please note all payments made by cash will be charged on arrival and ID will required in the form of a driving licence, passport or other documentation verifying address.

Q. When will I receive a receipt?

A. You will receive a receipt once you have paid for your stay.

Q. Can I pay in advance for someone elses booking?

A. Yes, you can. Please call the hotel direct and quote the booking reference number. Please note that we will still require your card details until the end of the stay.

Q. Is there a fee for credit card transactions?

A. No.

Cancel a Booking

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Q. What’s your cancellation policy?
Q. Can I change my booking?

Can't Find the Answer?

Q. What’s your cancellation policy?

A. To cancel a booking, this must be done via telephone directly with the hotel. Rooms cancelled after 2pm the day before arrival will be subject to a charge for the first night’s accommodation. Bookings of 6 or more rooms will be treated as a group booking, whereby separate terms and conditions apply.

Q. Can I change my booking?

A. Yes up to the day before arrival without charge. If you want to extend your stay, you can do this anytime – simply checking availability with the hotel or on the website.

Your Stay

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Q. I want to book a function room – whom should I contact?
Q. What will I find in my Good Night Inn room?
Q. What’s the earliest I can check in?
Q. What’s the latest I can check out?
Q. Do all rooms have en-suite bathrooms?

Can't Find the Answer?

Q. I want to book a function room – whom should I contact?

A. Most of our hotels have function room facilities, which are perfect for meetings, events and wedding receptions. Please call the hotel direct to discuss your particular requirements.

Q. What will I find in my Good Night Inn room?

A. You will find your room warm, welcoming and well furnished with a bed that’s so comfy you’ll want to dive straight in! All our bedrooms are smoke free.
In addition, you’ll find:
En-suite bathroom
Wifi access coming soon, although certain hotels already have this facility, please check individual hotel pages
Flat-screen TV with Freeview
Tea & coffee making facilities
Iron and ironing board
Hair dryer

Q. What’s the earliest I can check in?

A. Rooms are available from 2pm on the day of arrival. Earlier check-in may be available, please ask your hotel.

Q. What’s the latest I can check out?

A. Check out time is 11am on the day of departure. Late check out may be available, please just ask your hotel. This may be subject to an additional charge at the discretion of the hotel.

Q. Do all rooms have en-suite bathrooms?

A. Yes, they do!

Contact Good Night Inns

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Q. How do I give customer feedback?
Q. How do I contact a hotel direct?

Q. How do I give customer feedback?

A. Please go to our ‘queries and feedback’ section.

Q. How do I contact a hotel direct?

A. Simply search for a hotel using our ‘find a hotel’ facility at the top of our home page. Once you have selected your hotel, all their contact details will be available.